As Registered Manager of Birchley Hall, Sue facilitates the complete care service delivery through her strategic leadership of the home, ensuring our 'Triangle of Convergence' philosophy influences all interactions with residents, their families and friends. Alongside her committed staff, Sue ensures that the home meets the five key lines of enquiry and exceeds fundamental standards.
With a primary focus on delivering family-inclusive approaches, Sue encourages every team member to assume ownership of their involvement; care provision is carefully planned with safety, inclusion and choice in mind. At every stage, Sue applies a triangle of convergence approach that advances the quality of life for residents, family and staff alike.
Initiated into the industry over 30 years ago, Sue’s career history is most notable for her experience and expertise gleaned in running dementia specialist nursing and residential services. Her career progression saw her role advance from initial support work and care assisting, to a role as an acting assistant manager in mental health services and on to becoming a registered manager and a regional assessor.
Sue adapts best practices from each of her previous settings and environments and incorporates these into her present context, determining that the care processes are of the highest professional standards and that care programmes developed are empowering and constructed in consultation with primary stakeholders, their family, friends, and advocates as appropriate. This ensures that the service users’ dignity and privacy is upheld, and that they maintain ownership over their own plan of care, which in turn promotes independence and a positive and empowering culture within the home and organisation.
With a particular passion for and emphasis on training, Sue’s prior role as a Vocational Assessor for NVQs in health and social care levels 2, 3 and 4, along with her experience in assessing Registered Manager’s Award the Leadership and Management in Care at levels 4 and 5, lends itself well to implementing learning systems in Birchley Hall.
Committed to ongoing evaluation and the implementation of enhanced revisions in the home’s care delivery accordingly, Sue differentiates and adapts as appropriate, thereby enriching the lives of the residents, families and carers within her facility.