Established in 1991, the Investors in People internationally recognised accreditation is held by 14,000 organisations across the world. The Standard: ‘…defines what it takes to lead, support and manage people well for sustainable results. Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.’
The assessor was able to state that MBi Social Care Limited had met the core standards as: “Despite having four homes with different personalities, the underlying culture of the business has permeated each one to create a consistency that allows such differences to exist while remaining a cohesive whole”.
This is the very essence of MBi Social care as we have worked tirelessly to create a unique provider where our key approaches such as the triangle of care (equal therapeutic partnerships between resident, relatives and friends and the staff group); a biopsychosocial approach (integrated care across body, mind and social inclusions); and a person-centered philosophy which enshrines the personhood of each individual as sancta mount (personhood – a standing or status that is bestowed on one human being by ‘others’ in the context of a relationship and social being. It implies recognition, respect and trust).
It is this unique determination to rise beyond the limits often placed on social care providers that enabled our assessor to state: “MBi Social Care Limited has an attitude and ethos unlike any care organisation I am familiar with, and invests a lot in getting each of its homes right. It talks about a 'triple bottom-line’: to be the investment of choice, the employer of choice and provider of choice”.
MBi Social Care has a solid understanding of our performance against our objectives, and we are clear on where and how we can improve standards further. By having a clear vision, we are able to strategically and effectively channel our resources and best employ the unique talents of our individuals to achieve our goals. And by meeting the Investors in People Standard, we can confidently say we are among the best globally in people management.
The Standard accreditation process explores practices and outcomes under 10 key indicators:
- Business strategy to improve performance
- Learning and Development strategy to achieve our objectives
- People Management strategy to promote equality of opportunity and live our values
- Leadership and Management strategy to build leadership capabilities
- Management Effectiveness and managing performance
- Recognising and rewarding high performance
- Involving and empowering people to take ownership for their decisions
- Applying learning and development to build capability at all levels
- Performance Measurement to test that people investment is improving the organisation’s performance
- Delivering continuous improvement
The crux of our accreditation process included ‘hard’ assessment metrics, along with ‘softer’ interview-based data collection. By identifying key themes emerging from the assessment data collected, and exploring these through face-to-face employee meetings, the assessor gathered the evidence required to recognise both our strengths and our opportunities for improvement; the input of which is shaping our continuous journey of improvement and excellence.
Our Investors in People accreditation is valid for three years and our team is committed to revisit our performance against the Standard with an annual touch point. We are delighted to have achieved so much within just under one year of operation, but we want more, and it is clear from our assessment that it is transparent we want to aspire to a standard higher standard than CQC would expect – and that we have the right mind-set, values and belief in everything we do to achieve this.
We look forward to keeping you updated on our progress and we can already alert you that IDG have a new arm of 20 Ambition Coaches who will be working with organisations who have aspirations to help them achieve the highest possible recognition; our assessor organisation would like to work with us under this project and has invited Nia Golding, our Director of Operations to a briefing day on 20th May.
Our MD has asked Nia to lead us forward with this most exciting adventure and to continue to ‘break the mould’.
"The Investors in People Standard’s framework enables us to focus on developmental and managerial activities in a way that maximises on the existing strengths of the MBi Social Care Group. Our working processes and training have become more structured and formalised which will enable us to achieve our goal of becoming a leading UK learning organisation.” Nia Golding, Operations Director, MBi Social Care.