The CQC monitor and inspect health and adult social care services throughout the UK, awarding a rating of either: ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’. Where a service is in need of improvement, they take action to ensure this happens.
The key factors CQC inspectors are looking at when inspecting a service include whether it is: safe, effective, caring, responsive to people’s needs, and well led; and the booklet describes what you should expect from a care home if it was rated good in each of these five areas. All care facilities must display these ratings.
Each MBi Social Care home will now provide a copy of the guide to residents, family and prospective enquirers. Managing Director, Paul TM Smith said:
“We want all of our services – be they direct care, support or administration – to exceed the requirements of the national regulator, the Care Quality Commission. We want this level of service constantly and consistently.
“To help you decide whether we are achieving this, and to help you decide whether we are demonstrating this highest level of service in our care homes, the regulator has produced some attractive, simple and straightforward guides to ‘good care’.
“You will be able to pick up a copy at all of our care homes, and we are displaying it here for you on our website as a further aid to help you decide on the quality we aim to consistently deliver. We are producing our own mirror version of this document.
“Whereas the CQC document asks you how you are receiving satisfaction around the five key lines of enquiry, our free supplement document will tell you how we go about delivering on these KLOEs for you.
“By producing a document such as this, we hope that any services you are currently not receiving, or you wish to find out more about how you could receive – or how to receive a service from the NHS under your entitlements – will be answered, for you or your family.
“If you are looking for a care home, we hope this question-and-answer approach will be of some help to you, with what is, we understand, a very difficult decision.”
To find out more about the Care Quality Commission, visit: www.cqc.org.uk